FAQ

Yes, you can apply for a top-up to your existing loan. This will be added to your existing balance so far as your salary can accommodate the new repayment amount.

Loans are disbursed once approved however, a delay may occur due to banking activities or network. You can contact us if fund is not received 24hours after approval.

We ask for card details in order to receive your loan repayments on your due date. Provest understands that this is very sensitive information, so we have taken all available precautions, and secured our platform with world-class encryption and security technology to protect your data.

You can check your current status by logging into your account. If you have successfully paid off
your previous loan on time, you can typically re-apply for another loan shortly after and may qualify for higher credit.

We understand that financial circumstances can change suddenly, however, it is important to note that we do not schedule repayment dates and you should only take a Provest loan if you are reasonably certain you have the means to repay within the agreed period.
There may be fees associated with late repayments. In addition, defaulting loans are reported to national Credit Bureaus, and this can severely affect your ability to access loans in future. We therefore advise you take every effort to meet your obligations on time.

When using Provest, your data is always secure. Our platform uses world-class standard security and encryption technology to protect all details. When you provide us with information, you can also be assured of your privacy – our loan agreements are always kept confidential.

If you do not remember your PIN, sign in and select 'forgot PIN'. Enter the requested personal details in order to verify yourself and reset your PIN.