Frequently asked questions
Most frequent questions and answers
How do I apply for a loan?
Click on the APPLY bottom and complete an application with valid information, upload necessary documents and state the amount applying for. We will review your application and revert to you
I currently have a running loan, can I apply for additional loan?
Yes you can apply for a top-up to your existing loan. This will be added to your existing balance so far as your salary can accommodate the new repayment amount.
How long does it take to process a Provest loan?
The entire process can be completed in no time! Once you complete our short application and accept the loan offer provided, your information is reviewed, and a loan decision is typically provided within hours. If approved, funds will be received within a few moments of the application process being completed.
I was approved for a loan, why have I not yet received my funds?
Loans are disbursed once approved however, a delay may occur due to banking activities or network. You can contact us if fund is not received 24hours after approval.
How much can I borrow from Provest? For how long?
When you fill out an application, our system will calculate and determine if you are eligible to borrow such amount or not considering the repayment duration. This differs by individual, so please ensure your information is accurate and upload necessary documents, for us to provide you with the best possible loan offer.
I have submitted my application but I have not yet received any notification on my loan status.
Notifications are typically sent via SMS and/or email immediately after your loan application is sent. If you have not received either of these after few hours, please contact us.
Why was my loan application rejected?
There are a few reasons behind loan application rejections. The most likely reason is that your bank statement analysis may not proof that the applicant generates enough funds to be able to repay the loan if granted. Another possible reason is that you may not have shared all of the information required in the application or provided invalid details. However, there can be other reasons. As a responsible lender, we take steps to ensure we only extend credit to applicants who can afford it, so that our clients won’t become too indebted. It is possible that at this time, you don’t match the profile of individual we normally lend money to.
Negative repayment patterns on previous obligations (including Provest loans) can also limit access to credit, or make it more expensive to obtain.