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Frequently asked questions

Most frequent questions and answers

How do I apply for a loan?

Click on the APPLY bottom and complete an application with valid information, upload necessary documents and state the amount applying for. We will review your application and revert to you

I currently have a running loan, can I apply for additional loan?

Yes you can apply for a top-up to your existing loan. This will be added to your existing balance so far as your salary can accommodate the new repayment amount.

How long does it take to process a Provest loan?

The entire process can be completed in no time! Once you complete our short application and accept the loan offer provided, your information is reviewed, and a loan decision is typically provided within hours. If approved, funds will be received within a few moments of the application process being completed.

I was approved for a loan, why have I not yet received my funds?

Loans are disbursed once approved however, a delay may occur due to banking activities or network. You can contact us if fund is not received 24hours after approval.

How much can I borrow from Provest? For how long?

When you fill out an application, our system will calculate and determine if you are eligible to borrow such amount or not considering the repayment duration. This differs by individual, so please ensure your information is accurate and upload necessary documents, for us to provide you with the best possible loan offer.

I have submitted my application but I have not yet received any notification on my loan status.

Notifications are typically sent via SMS and/or email immediately after your loan application is sent. If you have not received either of these after few hours, please contact us.

Why was my loan application rejected?

There are a few reasons behind loan application rejections. The most likely reason is that your bank statement analysis may not proof that the applicant generates enough funds to be able to repay the loan if granted.                                                                                                  Another possible reason is that you may not have shared all of the information required in the application or provided invalid details. However, there can be other reasons. As a responsible lender, we take steps to ensure we only extend credit to applicants who can afford it, so that our clients won’t become too indebted. It is possible that at this time, you don’t match the profile of individual we normally lend money to.
Negative repayment patterns on previous obligations (including Provest loans) can also limit access to credit, or make it more expensive to obtain.

Investments

Most frequent questions and answers

Why do I Investment with Provest?

Rather than leaving your fund in an account that barely pay or pay very little interest, why not invest such fund with Provest and earn higher investment while both your investment and returns remains secured.

How is interest calculated?

Interest rates are calculated based on the investment tenor selected. The longer you lock in funds for, the higher your rates!

How much interest do I get on my Provest investment?

The prevailing interest rate for a 1-year investment is 16%* per annum. Rates will vary depending on the investment duration selected.

Can I have more than one investment plan?

For record purposes we don’t encourage multiple investment plan but can increase your current investment with Provest.

How much can I invest?

On each investment plan, qualifying investment amounts range from ₦500,000 to ₦10,000,000.

Can I top up an existing investment?

Yes. You can add to existing investment at anytime in multiples of N100,000.

How long can I invest for?

Currently, available investment tenors are 3, 6, 9 or 12 months. If you wish to re-invest after an investment has been paid out, you can do so within few periods.

Is there a fee to setup a Provest investment?

Not at all. It is absolutely FREE to opt in and earn guaranteed interest on your investment, once you lock in funds.

What is a maturity date?

This is the beautiful day when your investment has completed the agreed time period, and you receive your full principal and interest payout to your account. You have to communicate to us 48hours before maturity in case you want to roll over your investment.

Is there a fee to setup a Provest investment?

Not at all. It is absolutely FREE to opt in and earn guaranteed interest on your investment, once you lock in funds.

Card Setup

Most frequent questions and answers

Why do you need my card details?

We ask for card details in order to receive your loan repayments on your due date. Provest understands that this is a very sensitive information, so we have taken all available precautions and secured our platform with world-class encryption and security technology to protect your data.

I have never previously used my debit/ATM card for an online transaction. How can I setup on Provest?

Depending on your card type, you may need to contact your bank to enable your debit/ATM card for online transactions prior to completing setup on Provest.

My debit / ATM card is being declined when I try to complete card setup. What can I do?

This may due to a number of reasons:

  • You have insufficient funds in your account. Please ensure you have at least NGN 100 in the account linked to the card for setup to be successful.
  • You haven’t activated your card for online transactions. For card activation instructions, please contact your bank.
  • Details entered may be incorrect: please check the card number, expiry date and CVV provided to be sure all information is valid
  • You are attempting to setup a card already in use by another Provest customer
  • If you’re still having issues with setup, please send us a message and we’ll be happy to assist.

Loan Repayment

Most frequent questions and answers

How do I repay my loan?

We ask for card details in order to receive your loan repayments on your due date. Provest understands that this is very sensitive information, so we have taken all available precautions and secured our platform with world-class encryption and security technology to protect your data.

How can I make an early repayment?

If you want to make a payment prior to your due date, you can either make a transfer to our bank account and notify us or click on  ’Make a Repayment’ button.

I just paid back my most recent Provest loan. How soon can I apply for another loan?

You can check your current status by logging into your account. If you have successfully paid off your previous loan on time, you can typically re-apply for another loan shortly after and may qualify for higher credit.

If I make an early repayment, will I pay less?

Early repayments are accepted and you can apply for a new loan immediately your previous loan is paid off.
However, please note that an early repayment does not imply that the terms of your loan obligation will change. Your repayment terms are fixed at the point of loan application and the total amount to be paid is not changed by an early repayment.

What happens if I can’t make a payment on my due date?

We understand that financial circumstances can change suddenly, however, it is important to note that we do not schedule repayment dates and you should only take a Provest loan if you are reasonably certain you have the means to repay within the agreed period.
There may be fees associated with late repayments. In addition, defaulting loans are reported to national Credit Bureaus and this can severely affect your ability to access loans in future. We therefore advise you take every effort to meet your obligations on time.

I have made my repayment but my account has not been updated – how come?

You should ensure that your account to be deducted is funded on your due date for successful payments, or repay your loan using the ‘Make a Repayment’.

 Other forms of repayment can lead to delays with account updates. If you have made a cash transfer, please be sure to include your full name and client ID in the transfer description/narration so your account can be reconciled swiftly. Payments made without these details can experience delays. After you make the payment, please notify us with the following details:

  1. Amount paid
  2. Date paid
  3. Location
  4. Time
  5. Client Name and ID
  6. Bank account funds were transferred to
  7. The name/details indicated on the description/narration of the transfer
  8. Mode of repayment (e.g bank deposit, Mobile transfer, ATM transfer, web, Quickteller, other)

Please note: Repayments made via cash transfer will be updated on our platform within 1 – 2 business days of receiving your email.

Can I reschedule my loan repayment date?

Please note that due dates are fixed when your loan is approved. We do not currently reschedule due dates, so please ensure that you make your repayment on/before your agreed due date in order to continue having this service available to you.

What happens if I don't pay back my loan?

We want to keep you as a customer, so please make every attempt to pay us back on time. If you find yourself in a situation that makes it difficult to make your scheduled repayment,

please contact us immediately by sending an email to us.

We do our best to help our customers avoid these situations and the resulting consequences which can include:

  • Suspension of your access to our lending service
  • Reporting your account delinquency to multiple credit bureaus
  • Involvement with external collection agencies
  • Possible legal action


Remember, a positive outcome for you is a positive outcome for us, so let us assist you with work through and finding a solution to any issues you may face during the loan period.

Security & Privacy

Most frequent questions and answers

Can I trust Provest with my data?

When using Provest, your data is always secure. Our platform uses world-class standard security and encryption technology to protect all details. When you provide us with information, you can also be assured of your privacy – our loan agreements are always kept confidential.

Who has access to my data?

Provest never shares your personal details with third parties, unless it is for dedicated business purposes, such as reporting of loan defaulters to authorized Credit Bureaus. It is therefore important to ensure that you repay your loan on time so your credit history is not negatively affected. If you make timely repayments, this increases your chances of accessing credit from financial institutions in future.

What is a credit bureau?

Credit bureaus are agencies that provide information on individuals’ borrowing habits and financial patterns. They typically work with financial institutions and other creditors to collate this data, and your performance on previous reported accounts impact your ability to obtain loans or other financial services in future. The more loans you repay on time, the better your credit history gets. With this, you’ll be able to access better loans at cheaper rates.

I have forgotten my Provest PIN. How can I get it back?

If you do not remember your PIN, sign in and select ‘forgot PIN’. Enter the requested personal details in order to verify yourself and reset your PIN.

I did not receive my phone verification code, what do I do?

When you sign up on our service, you should receive an SMS from us to the mobile number you provided. However there are situations which might delay SMS receipt.

  1. If your line has ever been ported from one network to another, please reach out to us via our support channels for further assistance.
  2. Check your registered email to confirm your verification Code.
  3. If you are certain that you did not receive a message, please ensure that your provided number is switched on and is in an area with good network service to receive the SMS. You should also check with your mobile network provider to confirm that your line is enabled to receive such messages from 3rd party services
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